At Veloura, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it under the following conditions:
Returns
- You may request a return within [7 days] from the date of delivery.
- Returned items must be unused, unworn, and in their original packaging with all tags attached.
- Once your return is received and inspected, we will notify you and issue a refund to your original payment method.
- Please note that shipping fees are non-refundable.
Exchanges
- Exchanges are allowed within the same [14 days] return period.
- Items must meet the same conditions as returns (unused, unworn, original packaging).
- You can choose another product of equal value, or pay the difference if the new item is priced higher.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned or exchanged (e.g., earrings, customized or personalized products).
How to Request a Return or Exchange
- Contact our customer support team with your order number and reason for return/exchange.
- We will guide you through the process and provide the return shipping details.
- Customers are responsible for the return shipping cost, unless the product was faulty or incorrect.
Important Notes
- Please inspect your order upon delivery and notify us immediately if you receive the wrong item or a defective product.
- Veloura reserves the right to refuse returns or exchanges that do not meet the above conditions.