At Veloura, we value your satisfaction and strive to provide the best shopping experience. However, we understand that you may sometimes need to cancel your order. Please find our cancellation terms below:

Cancelling Before Shipping

  • You can cancel your order before it has been shipped by contacting us directly.
  • If payment has already been made, the full amount will be refunded to the same payment method you used.

Cancelling After Shipping

  • Once an order has been shipped, it can no longer be cancelled.
  • Instead, you may request a return or exchange according to our Return & Exchange Policy (if applicable).

Important Notes

  • Please ensure your shipping details are correct to avoid unnecessary cancellations.
  • Veloura reserves the right to cancel any order in case of payment issues or product unavailability. In such cases, you will be notified immediately, and a refund will be issued.